:root{--primary: #E8453C;--primary-dark: #C73B33;--primary-light:#FDECEA;--dark: #1E2235;--dark2: #2D3250;--sidebar-bg: #1A1C2E;--bg: #F7F8FC;--surface: #FFFFFF;--border: #E4E8F0;--text: #2D3250;--text-muted: #7B8299;--green: #25D366;--shadow-sm: 0 1px 4px rgba(0,0,0,.07);--shadow-md: 0 4px 20px rgba(0,0,0,.1);--radius: 10px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;background:var(--primary);color:#fff;border:none;padding:9px 18px;border-radius:7px;font-size:14px;font-weight:600;cursor:pointer;transition:background .15s,transform .1s;text-decoration:none;white-space:nowrap}.btn:hover{background:var(--primary-dark);transform:translateY(-1px)}.btn:active{transform:translateY(0)}.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}.btn.secondary{background:var(--surface);color:var(--text);border:1.5px solid var(--border);width:auto}.btn.secondary:hover{background:var(--bg);border-color:#c5cad8}.btn.danger{background:#dc2626}.btn.danger:hover{background:#b91c1c}.field{margin-bottom:16px}.field label{display:block;font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:5px}.field input,.field select,.field textarea{width:100%;padding:9px 12px;border:1.5px solid var(--border);border-radius:7px;font-size:14px;color:var(--text);background:var(--surface);transition:border-color .15s,box-shadow .15s;outline:none}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #e8453c1f}.error-msg{background:var(--primary-light);color:var(--primary-dark);border:1px solid rgba(232,69,60,.25);font-size:13px;padding:10px 14px;border-radius:7px;margin-bottom:14px;font-weight:500}.login-page{min-height:100vh;background:linear-gradient(135deg,#1a1c2e,#2d3250,#e8453c);display:flex;align-items:center;justify-content:center;padding:20px}.login-card{background:var(--surface);border-radius:16px;box-shadow:0 20px 60px #00000040;width:420px;overflow:hidden}.login-header{background:var(--dark);padding:28px 32px 24px;display:flex;align-items:center;gap:16px}.login-header-text h1{color:#fff;font-size:22px;font-weight:800;line-height:1.2}.login-header-text p{color:#ffffff8c;font-size:12px;margin-top:2px}.login-body{padding:28px 32px 32px}.login-body .subtitle{font-size:13px;color:var(--text-muted);margin-bottom:22px}.app-shell{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--sidebar-bg);display:flex;flex-direction:column;flex-shrink:0;position:fixed;top:0;left:0;bottom:0;z-index:20;box-shadow:2px 0 12px #00000026}.sidebar-logo{display:flex;align-items:center;gap:12px;padding:20px 18px 16px;border-bottom:1px solid rgba(255,255,255,.07)}.sidebar-logo-text{display:flex;flex-direction:column}.sidebar-logo-text span:first-child{color:#fff;font-weight:800;font-size:15px;letter-spacing:.2px}.sidebar-logo-text span:last-child{color:#ffffff73;font-size:11px;margin-top:1px}.sidebar-user{padding:12px 18px;border-bottom:1px solid rgba(255,255,255,.07);margin-bottom:8px}.sidebar-user .user-name{color:#fff;font-weight:600;font-size:13px}.sidebar-user .user-role{display:inline-block;margin-top:4px;background:var(--primary);color:#fff;font-size:10px;font-weight:700;padding:2px 8px;border-radius:10px;letter-spacing:.5px}.sidebar-user .user-role.agent{background:#ffffff26}.sidebar nav{flex:1;padding:4px 10px;overflow-y:auto}.sidebar nav a{display:flex;align-items:center;gap:10px;color:#fff9;text-decoration:none;padding:10px 12px;border-radius:8px;font-size:13px;font-weight:500;margin-bottom:2px;transition:background .15s,color .15s}.sidebar nav a:hover{background:#ffffff14;color:#fff}.sidebar nav a.active{background:var(--primary);color:#fff;font-weight:600}.sidebar-footer{padding:14px 18px;border-top:1px solid rgba(255,255,255,.07)}.sidebar-footer .btn{width:100%;background:#ffffff14;font-size:13px}.sidebar-footer .btn:hover{background:#ffffff26}.main{flex:1;margin-left:240px;min-height:100vh;display:flex;flex-direction:column}.topbar{background:var(--surface);border-bottom:1px solid var(--border);padding:14px 28px;display:flex;justify-content:space-between;align-items:center;position:sticky;top:0;z-index:10;box-shadow:var(--shadow-sm)}.topbar h1{font-size:18px;font-weight:700}.topbar .user-info{font-size:13px;color:var(--text-muted)}.page-content{padding:24px 28px}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:22px}.page-header h2{font-size:20px;font-weight:700}.page-header p{font-size:13px;color:var(--text-muted);margin-top:2px}.toolbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;gap:10px}.toolbar h2{font-size:20px;font-weight:700;margin:0}.table-wrapper{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);overflow:auto}table.crm-table{width:100%;border-collapse:collapse}table.crm-table th{text-align:left;font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.7px;font-weight:700;padding:11px 16px;background:#fafbfd;border-bottom:1.5px solid var(--border);white-space:nowrap}table.crm-table td{padding:12px 16px;border-bottom:1px solid var(--border);font-size:13.5px;color:var(--text);vertical-align:middle}table.crm-table tr:last-child td{border-bottom:none}table.crm-table tr:hover td{background:#fafbff}.panel{background:var(--surface);border-radius:var(--radius);padding:20px 22px;margin-bottom:20px;box-shadow:var(--shadow-sm);border:1px solid var(--border)}.panel h3{font-size:15px;font-weight:700;margin-bottom:16px;color:var(--text);display:flex;align-items:center;gap:8px}.panel h3:before{content:"";display:inline-block;width:3px;height:16px;background:var(--primary);border-radius:2px}.cards-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:16px;margin-bottom:22px}.summary-card{background:var(--surface);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow-sm);border:1px solid var(--border);border-left:4px solid var(--primary);transition:transform .15s,box-shadow .15s}.summary-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.summary-card .value{font-size:32px;font-weight:800;color:var(--primary);line-height:1}.summary-card .label{font-size:12px;color:var(--text-muted);margin-top:6px;font-weight:500}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#1416288c;display:flex;align-items:center;justify-content:center;z-index:100;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal{background:var(--surface);border-radius:14px;padding:28px 28px 24px;width:500px;max-width:95vw;max-height:90vh;overflow-y:auto;box-shadow:0 24px 64px #0003}.modal h3{font-size:18px;font-weight:700;margin-bottom:20px;padding-bottom:14px;border-bottom:1px solid var(--border);color:var(--text)}.tag{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:700;letter-spacing:.3px;background:#eef2ff;color:#3730a3}.tag.warn{background:#fef3c7;color:#92400e}.tag.red{background:var(--primary-light);color:var(--primary-dark)}.tag.green{background:#d1fae5;color:#065f46}.wa-btn{display:inline-flex;align-items:center;gap:5px;background:var(--green);color:#fff;padding:5px 12px;border-radius:20px;font-size:12px;text-decoration:none;font-weight:700;transition:opacity .15s,transform .1s;white-space:nowrap}.wa-btn:hover{opacity:.88;transform:translateY(-1px)}.option-list{display:flex;gap:6px;flex-wrap:wrap;margin:4px 0}.option-chip{background:var(--bg);border:1px solid var(--border);padding:3px 10px;border-radius:20px;font-size:11px;color:var(--text-muted)}.divider{border:none;border-top:1px solid var(--border);margin:20px 0}.empty-state{text-align:center;padding:40px 20px;color:var(--text-muted)}.empty-state p{margin-top:8px;font-size:13px}.bar-chart{display:flex;align-items:flex-end;gap:4px;height:100px}.bar-chart .bar{width:10px;background:var(--primary);border-radius:3px 3px 0 0;opacity:.85;transition:opacity .15s}.bar-chart .bar:hover{opacity:1}